Privacy Policy
PRIVACY POLICY
Neonify Pty Ltd is dedicated to providing exceptional services while respecting your privacy. This policy explains our obligations and practices regarding your Personal Information.
We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs guide how we collect, use, disclose, store, secure, and dispose of your Personal Information.
For more information on the Australian Privacy Principles, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information refers to any data or opinion that can identify an individual. Examples include names, addresses, email addresses, and phone numbers.
We collect this information through various means such as interviews, correspondence, telephone calls, emails, our website (www.neonify.com.au), social media platforms like Instagram and Facebook, media and publications, publicly available sources, cookies, and third parties. We do not guarantee the privacy policies of any third-party websites linked on our site.
We collect your Personal Information primarily to provide our services, inform our clients, and for marketing purposes. Secondary purposes related to the primary purpose may also involve your Personal Information, in ways you would reasonably expect. You can unsubscribe from our mailing and marketing lists anytime by contacting us in writing.
Whenever we collect Personal Information, we aim to explain why we are collecting it and how we intend to use it.
SENSITIVE INFORMATION
Sensitive Information, as defined by the Privacy Act, includes data or opinions about an individual’s racial or ethnic origin, political opinions, memberships, religious beliefs, trade union memberships, criminal records, or health information.
We will use Sensitive Information only:
- For the primary purpose for which it was obtained
- For a secondary purpose directly related to the primary purpose
- With your consent, or as required or authorized by law
THIRD PARTIES
Where reasonable and practicable, we will collect your Personal Information directly from you. However, there may be instances where third parties provide us with information. In such cases, we will take reasonable steps to ensure you are informed about the information provided by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed under several circumstances, including:
- To third parties with your consent
- Where required or authorized by law
SECURITY OF PERSONAL INFORMATION
We store your Personal Information securely to protect it from misuse, loss, unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for its intended purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files, which we are required to keep for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may request access to the Personal Information we hold about you to update or correct it, subject to certain exceptions. Please contact us in writing for such requests.
Neonify Pty Ltd will not charge a fee for your access request but may impose an administrative fee for providing a copy of your Personal Information. To protect your data, we may require identification before releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
Ensuring your Personal Information is accurate, complete, and up-to-date is important to us. If any information we hold is incorrect or outdated, please notify us as soon as possible so we can update our records and continue providing quality services.
POLICY UPDATES
This Privacy Policy may be updated periodically and will be available on our website.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any queries or complaints regarding our Privacy Policy, please contact us at:
Neonify Pty Ltd
Email: info@neonify.com.au
YOUR CONCERNS
For any concerns about material on our site, please contact us at info@neonify.com.au.
Last updated: 20 May 2024
